1👤User Querymulti-channel input
NLU PROCESSING
2AWS🧠Intent ClassificationAmazon Lex / Dialogflow
3🎯Slot Extractioncustom slot types
ORCHESTRATION
4AWS⚡Lambda Routerintent dispatch
5AWS💾Session StoreDynamoDB ring buffer
INTELLIGENCE
6AWS📚RAG RetrievalOpenSearch + Titan Embed
7AWS✨LLM GenerationBedrock Claude 3
8AWS📊Sentiment CheckComprehend
SAFETY & DELIVERY
9AWS🛡️Guardrailscontent + PII filter
💬Slackchannel adapter
🌐Web Widgetchannel adapter
AWS📞Amazon Connectvoice + hand-off
🚨Human Agentescalation path